Refund policy

Last updated: 31 August 2026

We want you to be happy with what you receive. This policy explains when a piece can be returned, how to raise a request, and how refunds are processed.

Return window

You may raise a return request within 2 days of delivery. Requests raised after this window cannot be accepted, except where the law requires otherwise.

To raise a request, email ikshathelable@gmail.com with your order number and clear photographs of the item. Please wait for our confirmation before sending anything back — parcels returned without an approved request cannot be traced to your order.

Condition of returned items

Items must come back unused, unworn and in their original condition, with all tags, boxes, pouches and packing material intact. Pieces that show signs of wear, damage, altered plating, or missing packaging cannot be accepted.

What cannot be returned

Customised, personalised or made-to-order pieces.
Items bought during a clearance or final-sale promotion, where this was stated on the product page.
Gift cards.
Items returned without prior approval, or returned after the 2-day window.
Items that have been worn, damaged after delivery, or returned without original tags and packaging.

Damaged, defective or wrong items

If a piece arrives damaged or defective, or you receive the wrong item, tell us within 48 hours of delivery with photographs and, where possible, an unedited unboxing video.

In these cases we bear the full cost. We will arrange a return pickup at our expense and send a replacement or a full refund, including any shipping you paid. This applies regardless of the exclusions listed above.

Return shipping cost

For change-of-mind returns, return shipping is paid by the customer. We recommend a trackable service — we cannot process a refund for a parcel that does not reach us.

For damaged, defective or incorrectly shipped items, we pay the return shipping, as set out above.

Refunds

Once your returned item reaches us and passes inspection, we will process your refund within 7 business days. Refunds are issued to the original payment method.

Your bank or payment provider may take a further few working days to show the amount in your account. That part is outside our control.

Original shipping charges are refunded only where the return is due to our error — a damaged, defective or incorrect item.

Exchanges

To exchange a piece, raise a return within the 2-day window and place a fresh order for the item you want. This is the quickest route and avoids the replacement going out of stock while your return is in transit.

Order cancellation

Orders can be cancelled for a full refund any time before dispatch. Email us at ikshathelable@gmail.com with your order number. Once a parcel has been handed to the courier it can no longer be cancelled.

A note on artificial jewellery

Our pieces are artificial (imitation) jewellery. Slight variation in stone colour, plating tone and finish is normal and is not a defect — each piece is set by hand, and screen colours differ from one device to another.

Plating naturally wears with time, moisture, perfume and friction. Normal wear of plating is not covered by this policy.