Shipping policy

Last updated: 31 August 2026

This policy explains how we pack, dispatch and deliver orders placed on Iksha The Label. It forms part of our Terms of Service.

Order processing

Orders are processed on business days (Monday to Saturday, excluding public holidays). We dispatch within 2 to 3 business days of receiving your order and payment.

Every piece is checked and packed by hand before it leaves us. During festive periods and wedding season, processing can take slightly longer. If your order will be delayed beyond the timeline above, we will contact you on the email or phone number given at checkout.

Delivery timelines

Within India, delivery usually takes 5 to 7 business days from dispatch. Remote pin codes may take longer.

International delivery times vary by destination and by customs clearance in the receiving country. We are not able to guarantee a delivery date for international orders.

These timelines are estimates provided by our courier partners, not guarantees. Once a parcel has been handed to the courier, transit time is outside our control.

Shipping charges

India

Orders of ₹2,500 and above — free shipping.
Orders below ₹2,500 — a flat charge of ₹149.

The applicable charge is shown at checkout before you pay.

International

International shipping is calculated at checkout based on your destination and the weight of your order.

Customs duties, import taxes and any local charges are not included in the amount you pay us, and are the responsibility of the customer. These are levied by the destination country, we have no control over them, and we cannot tell you in advance what they will be. If a parcel is refused or abandoned because duties were not paid, any shipping and return costs incurred will be deducted from your refund.

Tracking

A tracking number is emailed to you once your order is dispatched. Tracking can take up to 24 hours to begin updating after you receive it.

Delivery address

Please check your address carefully before placing your order. We are not responsible for parcels delivered to an incorrect or incomplete address supplied by the customer.

If you need to change an address, email us at ikshathelable@gmail.com as soon as possible. We can only make changes before dispatch.

Failed and undelivered parcels

Couriers normally attempt delivery up to three times. If delivery fails because nobody was available, the address was wrong, or the parcel was refused, it is returned to us.

In that case we will refund the cost of the products once the parcel reaches us. Shipping charges already incurred, both outbound and on the return leg, are not refundable.

Damaged or missing parcels

If your parcel arrives damaged or opened, or an item is missing, contact us within 48 hours of delivery at ikshathelable@gmail.com with photographs of the outer packing and the contents. Claims raised after 48 hours are difficult for us to take up with the courier.

We strongly recommend recording a clear, unedited video while opening your parcel. It is the fastest way for us to resolve a damage or missing-item claim in your favour.

Delays outside our control

We are not liable for delays caused by courier disruption, weather, strikes, customs holds, regional restrictions or other events beyond our reasonable control.